Sales Policy for Event Footwear

At Event Footwear, we are dedicated to providing you with high-quality footwear for all your special events. To ensure a smooth and satisfying shopping experience, please review our Sales Policy outlined below.

1. Product Availability

  • Stock Status: All products listed on our website are subject to availability. While we strive to keep our inventory accurate, there may be instances where an item is out of stock after your order has been placed. If this occurs, we will notify you immediately and provide options for a refund, exchange, or a backorder.
  • Limited Editions: Some of our products are limited edition or exclusive releases. These items are available in limited quantities and may sell out quickly. We recommend purchasing these items as soon as they are released to secure your order.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD and are subject to change without prior notice. Prices do not include shipping costs or applicable taxes, which will be calculated at checkout.
  • Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment must be completed at the time of purchase.
  • Currency Conversion: If you are purchasing from outside the United States, your payment will be converted into your local currency by your credit card provider or payment gateway. Please note that additional fees may apply for currency conversion.

3. Order Processing and Shipping

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if any changes are needed.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.
  • Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Shipping times vary depending on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
  • International Shipping: We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.

4. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange. Items must be unworn, in their original packaging, and in resellable condition. Certain items, such as custom or personalized products, may not be eligible for return.
  • Exchange Policy: If you need a different size, color, or style, we offer easy exchanges. Please contact our customer service team to initiate an exchange, and we will guide you through the process.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for your return.

5. Order Cancellations

  • Cancellation Policy: If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.

6. Customer Support

  • 24/7 Support: Our customer support team is available 24/7 to assist you with any questions or concerns you may have about your order. Whether you need help with sizing, product information, or order tracking, we’re here to help.
  • Contact Us: You can reach us via email at [email protected] or by phone at (318) 640-2584. We are committed to providing prompt and helpful service to ensure your complete satisfaction.

7. Warranty and Guarantees

  • Product Warranty: All of our products are backed by a quality guarantee. If you encounter any issues with your purchase, such as manufacturing defects, please contact us immediately. We will work with you to resolve the issue, whether through a replacement, repair, or refund.

Thank you for choosing Event Footwear. We appreciate your business and look forward to helping you find the perfect pair of shoes for your special event.